ACET Product support provides the end-user with access to effective quick support and help options:
• Regular client meetings
• User group sessions
• Training and one to one sessions
• Answering technical and engineering queries
• Running workshops
• Providing client solutions
• Product implementation
• Documentation – user guide, procedures, training manuals, etc.
ACET support is undertaken by personnel with an in-depth knowledge of corrosion, inspection and the industry as well as the product and its various modules.
The same high level of support is available to each and every user. This is achieved through standard working day access via telephone and e-mail, with the ACET Help Desk being available 24 hours a day.
Several support tools are used in the provision of support services, including a Help Desk Ticketing system, a Project Management Database (PMDB), an Action Information Management System (AIMS), Email and Telephone.
The specific details of the services provided to the ACET client are documented in the ACET License and Support Agreement.